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What is Försäkringkassan’s customer forum?

What is Försäkringkassan’s customer forum and how does it work?

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  • Welcome to Försäkringskassan’s customer forum for general questions and answers on social insurance. Here you can find answers to your questions related to various benefits from Försäkringskassan. You can even ask your own question if you do not find an answer that applies to your situation. Everything you write on this page becomes a public document. That is why you should never include your personal information, such as social security numbers, account numbers, etc. If you have a question about your case, you can log in to Mina Sidor. There, among the other things, you can see when your payment is due, if a decision in your case has been taken or change your account number.

    We remove posts containing sensitive personal information, as well as posts that are offensive, hateful or violate the individuals’ privacy. It means that we reserve the right to remove posts that attack an individual or an organization. We also reserve the right to remove posts that are written clearly in marketing purposes and / or to advertise job vacancies. Those who break the rules will have their post removed. We do not take responsibility for answers written by others than Försäkringskassan and our experts.

    How do I find an answer to my question?
    We recommend using the search function that you can find on the right on the top of the page. When you start typing a question, you will be able to see suggestions on other posts that may answer your question. You can also manually scroll through the categories to find your answer.

    Of course, if you do not find the answer, you can ask the question yourself. Try to write a clear and descriptive title for your question.

    When can I expect the answer?

    Our goal is to be able to answer all the questions within 24 hours during our office times. On occasions where there are many questions, the response time can be longer than that.

    Our office hours are:
    Monday - Friday: 8:00 to 16:00.

    How do I know when you have answered my question?
    You will receive an e-mail confirming that the answer was posted. The message contains a link that takes you directly to the answer. Your email address is never publicly displayed, but is only visible to the editors of the forum.

    I have accidentally written personal information, how do I delete my post?
    To the right of your post, there is an icon that looks like a triangle. Click on the icon and then on "Report Post". An editor will censor or delete the post according to your wishes. Note that it may take up to 48 hours before your request is handled.

    Försäkringskassan
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